In an increasingly complex healthcare market, many independent pharmacies find themselves in a continuous battle for the sustained health of their businesses. Common business and financial challenges can significantly impact the bottom line. A strong market position requires access to preferred networks, buying and negotiating power, improved operational efficiency, and adaptability to market changes. But equally critical — and becoming ever more complicated — is the relationship with the customer.

For decades, independently owned pharmacies have maintained a reputation for locally rooted, personalized service that couldn’t be matched by large chain pharmacies. In recent years, however, national chains have begun to put a premium on spending more time with patients to enhance care delivery, consumer experiences and patient outcomes. For today’s community pharmacist, dedicating more face-to-face time with patients is no longer just a service ideal — it is now an operational necessity to stay competitive in market, even against national chain rivals.

How does an independent pharmacist balance the many tasks of running a business on the back end with the need to provide even deeper levels of customer care on the front end? The challenge will seem herculean, unless the pharmacy partners with a high-functioning Pharmacy Services Administrative Organization (PSAO) that solves pharmacy issues and streamlines pharmacy operations.

In this white paper, we will explore the link between PSAOs and pharmacy customer service.

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Direct and indirect remuneration (DIR) fees are a growing challenge for independent pharmacies. The lack of clarity on these retroactive fees – and the struggle to correctly anticipate them – have created financial strains for many independent pharmacies and are increasingly leading to higher prices for patients at the point of sale.

In this white paper, we will explore the impact of DIR Fees on the Independent Pharmacy Industry.

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